I sent my photos with a list of adjustments I needed as well as an edit that we posted on Instagram asking them to make it look the exact same way on the original large raw file.
I was emailed back immediately with the exact pricing for each photo and once I agreed to the total I was sent an invoice and clear instructions on what options I had to send payment.
I sent my payment through Paypal before I went to bed that night & by the time I woke up the next morning I had an email telling me all edits were done.
I was shocked. I did a small prayer hoping it wasn’t another disaster as I opened the email. I was sure I was going to have to ask them to redo this on some things but to my absolute surprise everything was perfectly done and 100% how I asked them to do it. They even added PNG versions with a transparent background that would make it easy for graphic designers to work with because I had mentioned in my first email that the photos would be used for flyers and other press material.
While everyone else I wrote to yesterday is just now sending me a response about their pricing, I’m already sending off our edited photos to be added to the event flyers for our tour we have in Mexico next week. My sister and I are so relieved that next time we need edits done we have found a dependable photo retouching company to rely on.